20 Jan InfoTech to deploy a Complete Suite of Technology and Solutions at PESCO

InfoTech Pvt Ltd has been awarded a contract by the International Resources Group (IRG-US) to deploy ERP and Customer care and Billing (CC&B) at Peshawar Electric Supply Company (PESCO). This project is funded by USAID’s Power Distribution program and went through a rigorous selection process.

InfoTech was able to capitalize on its experience of implementing similar solutions within and outside Pakistan including CIS, Billing and Smart Grid initiatives at SSGC (Sui Southern Gas Company) and KE (Karachi Electric) as well as its own innovations in the Smart Grid space where it has built its own middleware.

Commenting on the occasion, Naseer A. Akhtar, President & CEO of InfoTech, said, “Having gained many valuable lessons from the implementation of Smart Grid Technology Platforms with K-Electric (KE) and other customers, I am proud to say that InfoTech is now ready to meet the demands of all power distribution companies in Pakistan. We are thankful to PESCO for recognising our expertise in this area, and are confident that the implementation of InfoTech’s technology solutions will enable the Company to improve customer interactions & services, enhance Operational and Fiscal efficiency, thus allowing the company to be profitable enough for further investments into Power Distribution Sector.”

As part of the project, InfoTech is supplying and implementing Oracle’s Utility Suite for Billing & Customer Care, and seamlessly integrating the same with ERP (Enterprise Resource Planning) Suite of Oracle, including Financials, HRMS & Supply Chain.

Peshawar Electric Supply (PESCO) is a power distribution company with headquarters located in Peshawar. They primarily focus on the service of power distribution for over 2.6 million consumers of all civil districts of Khyber Pukhtunkhwa. At PESCO networks, they own and maintain Khyber Pukhtunkhwa electricity distribution system via 132, 66, 33KV sub-transmission lines, sub-stations and 11KV & 440V low tension lines with distribution transformers that deliver electricity.

Once implemented these technology solutions will enable PESCO to improve billings, collections, and revenue management, allowing the company to be more service-oriented and focused on customer needs and improve its billings to cash cycle. PESCO will substantially reduce technical and non-technical energy losses via reductions in energy theft and power factor optimization. The project is already initiated with the fast-track user training and rollout of Oracle Customer Care and Billing (CC&B) for supporting half a million customers in the Peshawar circle. The company will also tremendously enhance HR capacity building measures, including safety, and provision of well-equipped training facilities. Along with this, the project will incorporate substantial improvement of human resource management, including the introduction of a performance-based evaluation system.