20 Dec InfoTech enables HBL to successfully automate IT Service Management
Habib Bank Limited (HBL) required the elimination of the paperwork process they currently operated under for their service management center i.e. the call logging, change management, problem management and reporting.
InfoTech designed and implemented the Microsoft Service Manager, System Center 2012 R2. The Service Manager provided an integrated platform for automating and adapting the organization’s IT service management best practices. It provided built-in processes for incident and problem resolution, change control, and asset lifecycle management. Our proven expertise in deploying services and planning for Microsoft proved to be the winning combination and HBL greatly appreciated the successful implementation and service