12 Jul InfoTech deploys end-to-end Oracle Utilities Product Suite at EPSAS Turkey
EPSAS conducts electricity retail sales activities in the region covering Başkent, Toroslar and Istanbul Anatolian Side Regions under the scope of its license. It has over 9 million registered subscribers. It prides itself for creating the benchmark for private electricity retail companies in Turkey in terms of profitability and customer satisfaction.
New technologies and business processes mean more data. InfoTech recently signed an agreement to implement Oracle’s Utilities Product Suite at EPSAS, which will transform its end to end customer management capability while utilizing customer data to the fullest. Implementation of analytics will allow EPSAS to analyze customer trends and provide more innovative and customer specific products. Complete billing and collection solution will provide EPSAS with better visibility and control over the complete meter to cash billing cycle from service connection, meter reading, and field work to rating, billing, payments processing, and collections. All of this comes with extensive integration with existing systems and a customer self-service portal.
InfoTech’s ability to demonstrate both increased customer satisfaction and enhanced financial performance using Oracle Utilities applications combined with its deep integration expertise and Utilities project experience around Middle East helped it win the project.