Customers switch their primary bank twice as much in emerging markets compared to developed markets over the course of a year according to a Bain study conducted last year. Interacting seamlessly with a customer based around their increasingly digital life will be at the heart...
InfoTech has a decades old history with providing technology solutions to telecoms at all levels of the infrastructure and application stack. Increasingly we have been having conversations around “use cases”; understanding business requirements and mapping a future proof technology roadmap to enable business initiatives. So...
The recent IBM SAP alliance that uses IBM’s Infrastructure as a Service expertise with SAP’s HANA in memory cloud platform and applications is validation of the hybrid cloud as a significant cloud deployment model. The announcement itself focused on customers getting expertise and service from...
Only one in five customers trust their utility. Customer trust therefore is the one benchmark with which utilities can measure their own success as well as differentiate themselves from their competitors. Additionally utilities need to realize that the Smart Grid era requires customers to be...
There’s really no easy way to say it. If you do not embrace big data and your competitors do your competitive position will dramatically alter for the worse and you’ll face extinction. Fortunately Big Data is not an iffy technology whose value is questioned after...
SMAC is an acronym we love because it is not a convenient acronym designed by consultants to push services, rather its an acronym born from the desire to encapsulate the scenario disrupting major industries. SMAC stands for Social, Mobile, Analytics and Cloud; interlinked technologies that...
Superior customer engagement is the holy grail of every bank. All technology investment should directly or indirectly benefit this primary focus. Banks the last decade evolved to multi-channel banks to try to serve their customers by adapting to a customer’s life and creating new interactions...
Lowering operating costs and performing core business activities optimally are the main reasons driving automation of Finance and for selecting a Financials ERP. But when we work with customers we often ask their views and priorities on certain areas to help them narrow their choices...
In memory computing is a truly transformational technology that revolutionizes analytics and database, the technologies that underpin a thinking enterprise. It manages this via analysis of large raw data at historically astonishing speeds in local memory as opposed to a disk based database. At a...